Are You Automating Work Or Avoiding Leadership with Mykel Salomon

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An AI dashboard full of paid tools looks impressive until you notice the truth: nobody’s using them and nothing is improving. We dig into why that happens and why the failure usually isn’t the software. It’s the missing clarity that should have come first: clear goals, a real plan, and honest leadership about what changes for the people doing the work.

I’m joined by Mykel Salomon, a global customer experience executive and founder of the Human Protocol Group. Mykel makes a sharp distinction that changes the whole conversation: AI is a business transformation, not a technology transformation. We talk about what that means in practice, from setting measurable outcomes to redesigning roles as work shifts from “human owns the task” to “humans plus machines share responsibility.” If your team is confused, hesitant, or quietly ignoring new tools, this gives you a concrete way to diagnose what’s broken.

We also challenge the default AI ROI story. Yes, automation can cut costs, but Mykel  argues the bigger win is what you do with the time you get back: redirect human skills toward higher-value work that drives revenue growth, better customer experience, and competitive advantage. Along the way we cover adoption blockers like poor communication, lack of training, and the very real fear that “using AI” equals replacing yourself.

If you’re a founder, operator, or team lead trying to make AI actually stick, this is a practical reset. Subscribe for more conversations where human awareness meets the systems we build, share this with a leader who needs it, and leave a review with the biggest question you’re asking about AI right now.

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